Privacy Policy
Last updated: 23 September 2026
Pivot Lab respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us or enquire about our services.
Who we are
This website is operated by Pivot Lab (Pty) Ltd, trading as Pivot Lab, at 7 Sue Avenue, Blairgowrie, Johannesburg, 2194. For privacy enquiries, contact justin@pivotlabsa.co.za
Information we collect
When you contact us or complete a form, we may collect your name, business name, email address, telephone number and the information you choose to include in your message.
Our website may also collect technical information needed to operate and secure the site, such as your IP address, browser information and pages visited. Cookies and any additional analytics tools are described below.
How we use your information
We use personal information to respond to enquiries, discuss potential projects, provide requested services, manage our business relationships, maintain website security and meet applicable legal obligations.
If we send marketing communications, we will do so in accordance with applicable law and provide a way to opt out.
Who we share information with
We may share information with website and technology providers, and with suppliers who need it to help us respond to an enquiry or deliver an agreed service. We may also disclose information where required by law. We do not give suppliers more information than they need for their work.
Cookies and website tools
Our Wix website may use cookies necessary for it to function. Optional analytics or marketing cookies may also be used if those tools are enabled on this site. You can manage available cookie choices through the website’s cookie banner and your browser settings.
Storage and security
We take reasonable steps to protect personal information against loss, unauthorised access and misuse. We keep it for as long as needed for the purpose for which it was collected, or as required by law, and then delete or securely dispose of it.
Our website or service providers may process information outside South Africa. Where this happens, we take steps to ensure that the transfer meets applicable legal requirements.
Your choices and rights
You may contact us to ask whether we hold your personal information, request access to it, ask us to correct or delete it where applicable, or object to certain uses. You may also withdraw consent where our use of your information relies on consent. We may need to verify your identity before acting on a request.
Send requests to justin@pivotlabsa.co.za. If you believe your personal information has been handled unlawfully, you may lodge a complaint with South Africa’s Information Regulator at POPIAComplaints@inforegulator.org.za.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version will be published on this page with a revised date.